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# Q1 Operations Review

## Overview

Prepared by the operations team. Internal working document for the April planning cycle.

## Summary

First-quarter fulfillment ran ahead of forecast in two of three regions. Carrier costs rose 4% quarter over quarter, driven by fuel surcharges. On-time delivery held at 96.2%.

## Regional performance

The table below summarizes shipped units and average delivery time by region.

| Region | Units shipped | Avg delivery (days) |
| --- | --- | --- |
| North | 18,420 | 2.1 |
| South | 15,876 | 2.6 |
| East | 12,034 | 3.0 |

## Risks

Two risks carry into Q2:

-   Carrier contract renewal lands mid-May with an expected 3-5% rate increase.
-   The East region depends on a single cross-dock facility with no fallback.

## Next steps

1.  Finalize the carrier shortlist by April 18.
2.  Run the cross-dock contingency tabletop by April 25.
3.  Publish the Q2 capacity plan by April 30.

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